Responsible Gaming
Gaming Should Be Entertainment
At Lotus Hotels and Resorts, we believe that gaming should be enjoyed as a form of entertainment only. It is not a way to earn money or solve financial problems. Always gamble with money you can afford to lose, and never view gaming as an investment or income source.
We are committed to promoting responsible gaming and supporting the wellbeing of our players.
Age Verification
Gaming is strictly for players aged 18 years and above, or the legal age of majority in your jurisdiction, whichever is higher. By accessing our platform, you confirm that you meet the legal age requirement in India.
We take age verification seriously and reserve the right to request proof of identity at any time.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your gaming behavior, you may be developing a gambling problem:
- Spending more time and money on gaming than intended
- Chasing losses by continuing to play to recover money you've lost
- Hiding your gaming activities from family or friends
- Neglecting work, school, or personal responsibilities due to gaming
- Using gaming as a way to escape problems or manage negative emotions
- Experiencing anxiety, irritability, or mood changes when not gaming
- Borrowing money or going into debt to fund gaming
- Failed attempts to reduce or control gaming
- Lying about the extent of your gaming involvement
- Risking important relationships, job opportunities, or education due to gaming
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Session Time Limits: Limit the duration of your gaming sessions
- Reality Checks: Receive regular reminders during gameplay about how long you've been gaming
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
To access these tools, please contact our customer support team or visit your account settings.
Get Help & Support
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these organizations:
India
- AASRA (Anti-Suicide Counseling Service): Provides mental health support and counseling services
Phone: +91-22-2754-6669 | Website: aasra.info - iCall Helpline: Emotional support and counseling for Indians
Phone: +91-9152-987-821 | Website: icallhelpline.org - National Mental Health Program (NMHP): Government support resources for mental health and addiction
Website: nmhp.gov.in
International Support Organizations
- GamCare (UK): Free, confidential support for problem gamblers
Website: www.gamcare.org.uk - GamStop (UK): National gambling self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia): Free and confidential support
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada): Resources and support services
Website: www.responsiblegambling.org - National Council on Problem Gambling (USA): Helpline and resources
Website: www.ncpgambling.org - Bundeszentrale für gesundheitliche Aufklärung (Germany): Health education and support resources
Website: bzga.de
Seek Help Today
If you or someone close to you is experiencing gambling-related problems, please reach out for help immediately. There is no shame in seeking support—professional counselors and support groups are here to help you.
Remember: Problem gambling is treatable, and recovery is possible with the right support.
If you wish to self-exclude from our platform, contact our support team at any time. Your wellbeing is our priority.